Support
Session Volunteers help our clients with general advocacy issues.
This could include a wide range of matters relating to housing, health, care,
benefits, and social or community-based issues. Volunteers support individuals
who may be facing barriers such as communication difficulties, lack of
confidence, or limited understanding of their rights and options, empowering
them to express their views and access the help they need.
- Helping
clients understand about advocacy
- Supporting
clients with to resolve general issues they cannot resolve on their own
- Keeping
detailed notes and records of interactions with clients and visits
- Recording
activity on our case management system
- Conducting
research and making contacts with other non-advocacy services providers
- Referring
clients to our paid advocacy service where necessary
- Signposting
clients to other non-advocacy services
- Promoting
our services and VoiceAbility
- Delivering
general advocacy cases under supervision, with support from the staff team
when needed
What skills do I need?
- Must be aged 18 years or older
- Good communication skills – written, verbal and
non-verbal
- Empathy and patience when meeting with our
clients
- An interest in, Deprivation of Liberty safeguards
(DOLs) and other relevant legislation
- A basic level of IT literacy, training will be
provided on specialist software use
- Accuracy and attention to detail
- Ability to manage own time and prioritise
workload
- Ability to volunteer independently and as part of a
team
- A commitment to the aims, vision and values of
VoiceAbility
Training
- You will have a named member of staff
supervising you and answering any practice-based questions and a Volunteer
Coordinator to help you with any other support needs
- ·You will be given Volunteer Induction,
Safeguarding and Role Specific training as well as the opportunity to access a
selection of our eLearning modules
- You will be given the opportunity to shadow
with one of our staff members within a residential setting
- VoiceAbility have strong guidelines, policies,
and use best practices
- To
support our volunteers, we have created a volunteer intranet, this gives
ongoing access to documents you may wish to refer to as you begin your
volunteering journey
