Volunteer Receptionist (Welcome Team)

For Citizens Advice Rushmoor

Register your interest

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VOLUNTEERING EVENT – 15th April from 1:30 to 4:00 at our Farnborough office, Civic Offices, Farnborough Road, GU14 7JU.

Make a Difference in Your Community and Discover Your Volunteering Potential!

 The cost-of-living crisis is taking its toll on many and Citizens Advice Rushmoor is seeing an increasing need for our services so we are looking for more volunteers to join our team. We invite you to our Farnborough office for an immersive 'Advice First Aid' session to gain hands-on experience using our systems and resources and to equip you with the skills needed to provide invaluable assistance to those in need. We are seeking compassionate and dedicated individuals to join our team of volunteers and help us provide essential support to those facing challenges with their finances, benefits, employment, housing, and more. Before committing to volunteering, we aim to provide a realistic understanding of what it means to be a part of the Citizens Advice Rushmoor Team so this session is an ideal opportunity to assess whether our work aligns with your interests and aspirations. 

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Do you want to make a positive impact on the residents of Rushmoor? Do you want to contribute to Citizens Advice Rushmoor's sustainability and future resilience?

Citizens Advice Rushmoor is a local independent charity, committed to meeting the needs of our diverse community.  With over 50 volunteers, and about 37 paid staff, we respond to around 9,000 clients each year, generating over 29,000 different advice issues. We deliver our service through as many different channels as we can, to make sure we are accessible to everyone.  Our primary contact is by phone, as our service delivery model has changed since the pandemic; as well as offering webchat, email, outreach and in person help at our premises in Farnborough and Aldershot.

We run a lot of different projects, to help meet community needs, ranging in size and focus, and have won national awards for our work, including the “Championing Equality” award, for the Nepali language services we deliver.  Our Heathlands service, which specialises in delivering casework for clients with serious mental illness, leads the way for wider Citizens Advice developments in mental health; and we are one of 16 national delivery centres for the highly regarded Pension Wise service.

At Citizens Advice Rushmoor our volunteers deliver nearly all our public facing services and we offer you excellent training and support when you start your volunteering journey with us. Volunteering can be done from home, so your training and supervision can take place remotely – but there will always be someone on hand to help. The hours are flexible between Monday and Saturday - most of our information and advice giving roles take place during office hours.

You will:-

  • answer incoming calls from members of the public
  • welcome clients face-to-face in our Farnborough or Aldershot offices
  • taking information from people and entering data onto our system
  • follow GDPR procedures at all times
  • make appointments for clients
  • give basic information to clients about our services
  • carry out general administrative tasks such as photocopying and filing
  • help people from a range of backgrounds and communities
  • make a big impact supporting Citizens Advice post pandemic
  • be a member of a committed, diverse and lively team
  • need to be available for at least 6 months. 


Flexible Working

We are looking for receptionists to cover the following shifts. Volunteers can do part days or whole days from Monday to Friday:-

Mornings: 9.15am-12.30pm

Afternoon: 12.15pm-3.30pm


What skills do I need?

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly, helpful and approachable
  • have an organised approach
  • respect views, values and cultures that are different to your own
  • have excellent verbal and written communication skills
  • have good IT skills
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role


Interests

  • Civic Responsibility and Communities
  • Employment, Education and Training
  • Health and Social Care
  • Homeless and Housing
  • Mental Health

Activities

  • Administration and Office
  • Advice and Information
  • General Helping
  • Supporting Charities
  • Supporting People and Befriending

Details

  • Accessibility
  • Age restrictions
    16+
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Recruitment Process
  • Suitable for under 16s
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Slot Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

We are looking for volunteers who will be able to commit to staying with us for at least a year if doing 1 day per week or possibly a shorter time eg 6 months if doing 2 days per week.

Location

Citizens Advice Rushmoor - Farnborough Office
Farnborough
Hampshire
GU14 7JU

Citizens Advice Rushmoor - Aldershot Office
39 High Street
ALDERSHOT
GU11 1BH

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