Volunteer Mediator

For Citizens Advice Rushmoor

Register your interest

North Hampshire Mediation Partnership with Citizens Advice Rushmoor offers a free and confidential service helping local residents resolve disputes and improve communication. Our trained volunteer mediators work with neighbours, families and individuals to support peaceful resolutions and stronger community relationships. Volunteering with us is a rewarding opportunity to make a real difference, develop valuable skills in active listening and conflict resolution, and be part of a supportive team. Whether you’re looking to give back to your community or gain experience in mediation, we’d love to hear from you. We offer full mediation training accredited by the Civil Mediation Council.

What skills do I need?

  • Active Listening – hearing and understanding what people are saying, both verbally and non‑verbally
  • Empathy – showing compassion and understanding for people's feelings and perspectives
  • Impartiality – staying neutral and non‑judgemental, even in emotionally charged situations
  • Calm and Patient – remaining composed and supportive when conversations become difficult
  • Good Communication – clear, respectful communication with clients, fellow mediators and the service
  • Confidentiality – maintaining privacy and trust at all times
  • Teamwork – working collaboratively with another mediator during cases and contributing to a supportive volunteer team Reliability – attending training, supervisions and scheduled mediations consistently
  • Willingness to Learn – being open to feedback and committed to developing mediation skills through training and practice

We offer full mediation training accredited by the Civil Mediation Council.

Interests

  • Civic Responsibility and Communities
  • Families and Parenting
  • Health and Social Care
  • Homeless and Housing
  • No specific interest

Activities

  • Advice and Information
  • Counselling and Mentoring
  • Supporting People and Befriending

Details

  • Accessibility
  • Age restrictions
    18+
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Recruitment Process
  • Suitable for under 16s
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Slot Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

Mediations typically take place a couple of times a month, so it isn’t a regular weekly commitment. Instead, we ask for flexibility and a willingness to support the service as and when required. Some clients can only attend sessions in the evening, and while weekend work is rare, it may occasionally be needed. It is a meaningful and rewarding role where you can make a real difference, develop valuable skills and be part of a supportive team.

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