Venue Operations Volunteer at Willis Museum and Sainsbury Gallery

For Hampshire Cultural Trust

Register your interest

Are you passionate about giving fantastic customer service and want to bring to life history with your customer service and storytelling skills? As a venue operations volunteer, you will have the opportunity to support all aspects of our museums attractions, day-to-day operations alongside our venue team.

What to expect :

Our volunteer roles are designed to be tailored around you, your interests and your skills. Some of the things you could be up to include:

  • Managing admissions and welcoming visitors to the venue using our ticketing system – Training provided.
  • Guiding visitors through our exhibitions and experiences bringing to life our collections with exciting and immersive storytelling.
  • Working within our café to serve a variety of hot and cold refreshments to our guests.
  • Supporting with the set-up, take down and coordination of special events and programmes.
  • Work with our venue team to open, close and manage the day-to-day operations of the venue from building presentation, safety checks and operational management.
  • Manage the safety and wellbeing of our visitors in the case of an emergency.
  • Guide, mentor and support other volunteers (younger and neurodiverse) to develop, grow and learn alongside the venue team.

This is of course not exhaustive as your volunteering will evolve around you and your skillsets. Full training, guidance and support will be provided. 

What skills do I need?

Ideally to be comfortable in this role, we think you will need to have the following:

  • A passion for amazing customer service – Essential.
  • A passion for history, arts and culture is certainly beneficial but not essential.
  • You must be comfortable interacting with a variety of people in a number of formats.

You will receive full training and ongoing support.

Interests

  • Arts, Heritage and Entertainment

Activities

  • Advice and Information
  • General Helping
  • Local Events
  • Supporting Charities

Details

  • Accessibility
    We have accessibility challenges, please see our website for limitations.
  • Age restrictions
    18+
  • Equal Opportunities Policy
  • Health and Safety Policy
  • Ongoing support
  • Recruitment Process
    You will need to fill in an online application.
  • Suitable for under 16s
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Slot Mon Tue Wed Thu Fri Sat Sun
Morning No No Yes Yes Yes Yes Yes
Afternoon No No Yes Yes Yes Yes Yes
Evening No No No No No No No

Availability Details

We are open Wednesday to Sunday from 10am to 5pm

Location

Willis Museum & Sainsbury Gallery
Market Place
Basingstoke
Hampshire
RG21 7QD

Similar Opportunities

More Opportunities from Hampshire Cultural Trust

Keep up to date

To stay up to date, subscribe to our newsletters below if you are a Charitable, Voluntary or Community Group looking for help and advice, or a resident wanting information on our different community services.

Subscribe Now

Before you can register your interest in this opportunity you must either login or register as a volunteer.

You will be returned to this page.

Login

Register

Register as a volunteer