Are you a "people person"? Can you help people get across what they need to say? Are you patient, understanding and want to help people in need in the community? You could be an Advice Assistant!
Advice Assistants help clients get the right help in the fastest time possible. They assess people's needs, either face-to-face or over the phone, and identify the most appropriate course of action. That might be self-help information, referral to a specialist organisation or an appointment with a CA adviser. As an Advice Assistant you would:
* greet clients and explain the gateway assessment process
* explore the client's problem(s) and situation
*identify the client's goal
* assess the risk/urgency of the client's issue and their ability to deal with the problem themselves
* identify the next step that needs to be taken
* summarise the content of the interview for the client and explain what happens next
* record the interview in our database
Our next training sessions starts September 2026
You don’t need specific qualifications or skills but you’ll need to:
| Slot | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|
| Morning | Yes | Yes | Yes | Yes | Yes | No | No |
| Afternoon | Yes | Yes | Yes | Yes | Yes | No | No |
| Evening | No | No | No | Yes | No | No | No |
Franklin Avenue
Tadley
Hampshire
RG26 4ET
Basingstoke Canal Society
Hatch Warren & Beggarwood Community Association
SeeAbility
Hart Volunteer Centre
Citizens Advice Hart
Citizens Advice Tadley