Welcoming Team Member

For The Hope Hub

Register your interest

A warm welcome is so important for our Service Users, visitors, and benefactors. A team of Volunteers is needed to welcome in guests, offer them a warm drink and check their immediate needs for a hot lunch and/or food parcel. Volunteers are needed to pack food parcels and to keep the food and clothes storage areas well organised, and manage any other gifts or donations.

We would like a team of Welcome Volunteers to cover our open times: Tuesday to Friday from 9:30-15:30 Days and hours of work to be agreed with you.

If this sounds like you we would love to hear from you.

Key Tasks

  • Meet and Greet everyone who visits by responding to the bell in a polite and friendly manner and completing initial required checks.
  • Offering a warm welcome.
  • Chatting with the visitor until the appropriate person is available.
  • Keeping the food storage area organised, tidy with food dated and easily accessible.
  • Identifying food stores low in stock which require “shout outs” to THH supporters.
  • Packing and labelling food parcels.
  • Reviewing and sorting intake, and managing the storage of clothes and gifts so there is easy access when Service Users are in Crisis and need immediate help.
  • Identifying needs for clothes.
  • Supporting Case Workers to meet the needs of the Service Users.
  • 'Cook' ready meal delivery management (logging and freezing).
  • Daily checks for freezer, fridge temperature, and recording in the relevant records.
  • Warming up home “Cook” meals when Volunteer Cooks are unavailable. 

What skills do I need?

We are looking for a small team of Volunteers who:

  • Have a positive outlook and manner. 
  • Are able to help without judgement or discrimination.
  • Are excellent communicators.
  • Have skills in managing some challenging behaviour with the staff support team at hand.
  • Are well organised, can prioritise and multi-task.
  • Are physically fit enough to undertake bending and lifting of food and clothing packages. 
  • Will be reliable and committed to the role. 

Interests

  • Faith-based
  • Health and Social Care
  • Homeless and Housing
  • Mental Health

Activities

  • Cooking and Catering
  • General Helping
  • Supporting People and Befriending

Details

  • Age restrictions
    21+
  • DBS check needed
  • Expenses reimbursed
  • Ongoing support
  • Recruitment Process
  • Suitable for under 16s
  • Suitable for under 18s
  • Training provided
    A Level 2 Food Safety and Hygiene Certificate is beneficial when working with food. This can be undertaken remotely or with support, over one day or longer as you wish.
  • Volunteer induction
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Slot Mon Tue Wed Thu Fri Sat Sun
Morning No Yes Yes Yes Yes No No
Afternoon No Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Shifts runs 10am-2pm. We need people Tuesdays and Thursdays weekly and Wednesdays every other week. We may also need support on Fridays soon.

Location

The Hope Hub Building, (Rear of library)
Knoll Road
Camberley
GU15 3SY

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