Citizens Advice Home and Well is a unique collaboration of organisations working together to support residents of Hampshire and the Isle of Wight to return home as quickly and as easily as possible after
a hospital stay and, importantly, ensure they have the comfortable home environment that will help them continue to recover rather than relapsing.
Due to Covid the service was moved on-line and ‘Home and Well Direct’ was established, enabling non-NHS organisations to make referrals into the project. We support vulnerable clients across Hampshire and the Isle of Wight offering a complete wrap around service.
Once a referral is made a specially trained will assist the client with:
- Energy/water tariff advice
- Priority Service Registration (PSR) – a service that will ensure the patients will receive additional support should they receive a power cut or water shortage
- Income maximisation
- Provide a complete wrap-around/signposting service – referring to community and other organisations for a range of social issues
The project combines all the elements of helping clients with fuel/water poverty and identifying PSR cases, whilst also providing a more holistic approach and signposting clients to services helping to tackle additional issues such as housing, employment and relationships.