Citizens Advice Basingstoke

Citizens Advice Basingstoke, founded in 1961, is a local independent charity and a member of the national association of Citizens Advice.  In 2020 we won the Basingstoke Place to be Proud Charity of the year and also named as unsung heroes in the COVID19 Hero Award.  In 2021 we were nominated and won the Inspire Business Employer of the Year Award.  We are a friendly team of both volunteers and staff who support the local community by providing free, independent and impartial advice to individuals and families in need.

The Role

We are looking for an enthusiastic Advice Session Supervisor to join our team.  Reporting to the Advice Services Manager, you will oversee the daily delivery of our advice services to our clients through email, telephone Adviceline and face to face service.  You will be passionate about giving an effective service to people in need, have excellent communication skills and the ability to motivate and manage people, and be able to work under pressure in a busy environment.

The ideal candidate will have Citizens Advice experience, but we would consider individuals from other backgrounds who have experience in an advice-giving capacity and supervision.

Terms of Appointment

Working hours will be 15 hours per week

Holiday allocation is 33 days per annum inclusive of Bank Holidays (pro rata)


We are keen to get somebody in post, so if this vacancy interests you, please don’t delay and get in touch with us for an application pack.  Interviews will be arranged as applications are received from suitable candidates and the vacancy will close upon successful appointment..

The closing date for completed application forms is 31 August 2022.

How to Apply

For an application pack (unfortunately we can’t accept CVs) or more information, please contact Jane Charlick at

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