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FAQs on Specific Issues

In this section you will find some frequently asked questions and answers, which may be particularly helpful for specific issues.

Where can we direct people to for help?

If you are worried about a family member, friend or neighbour and think they need additional support during the pandemic, please get in touch with the Hampshire Coronavirus Support and Helpline to register this on 0333 370 4000. The helpline is available 9am to 5pm on Monday through Thursday and from 9am to 4.30pm on Friday.

Basingstoke and Deane Borough Council have a guidance on their website a number of specific issues.

How do people pay for shopping deliveries with no internet?

Vulnerable Person Helplines

For those vulnerable residents who are able to pay for delivered shopping, prescription charges etc. but do not have access to internet or telephone banking, here is a list of the main UK banks vulnerable person helplines. These numbers can be used to allow account holders of the banks to make third party payments.

Barclays 0345 734 5345
Lloyds 0800 085 9179
Nat West 0800 051 4174
Santander 0800 015 6382
TSB 0345 975 8758
HSBC 0345 740 4404
RBS 0800 051 4177
Co op 0345 721 2212
Halifax 0345 222 0333

Note that 0800 numbers are freephone calls, and that 0345 numbers cost the same as a call to a standard landline.

Some Guidance on dog walking and other pet issues

Mental Health and Wellbeing during isolation

Here are some information pages about looking after your health and wellbeing during this difficult time:

Mind –


NHS Hampshire Child and Adolescent Mental Health Service – Coronavirus; help, support and advice.

Sport England –

Energise Me has come up with list of ideas and advice for getting active in the home  – Getting Active at Home

What self-isolation means: NHS Guidance

Bsaingstoke Neighbourcare provide telephone befriending for older people.

For more information please contact Basingstoke NeighbourCare:

Helpline: 01256 423855 – please leave a message and one of our co-ordinators will contact you in a couple of hours.

For more information on the service provided by Basingstoke Neighbourcare visit their website

Not having someone to talk to regularly can be lonely,  especially during the current time with COVID-19.

Age Concern Hampshire have set up a companionship phone call service that makes all the difference with a weekly friendly chat on the phone

If you’d enjoy speaking to someone on the phone each week, sign up and register your interest (or refer someone else) by calling 01256 423874 or emailing

For more information, click: Companionship phone calls Basingstoke

Are you feeling lonely and have no one that you can pick up the phone to talk to?

The Silver Line is a confidential, free helpline for older people aged 55 and over across the UK that’s open 24 hours a day, seven days a week, 365 days of the year.

They offer telephone friendship where they match volunteers with older people based on their interests, facilitated group calls, and help to connect people with local services in their area.

The Silver Line Helpline – 0800 4 70 80 90  ( )

 Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere.

They are providing the following free 24/7 text support services during the coronavirus crisis:

  1. for social care and NHS staff who are working on the frontlines fighting COVID-19. Text FRONTLINE to 85258 to talk by text with a trained crisis volunteer.
  2. for emergency services staff and first responders. Text BLUELIGHT to 85258 to talk by text with a trained crisis volunteer.
  3. for anyone who’s a key worker during the coronavirus crisis. Text KEYWORKER to 85258 to talk by text with a trained crisis volunteer.

Help for Heroes have a Field Guide to Self-Care, intended to be a useful resources for our healthcare heroes and for anyone else who may be feeling stressed and anxious during these difficult times. It is a resource of tips and tools our recovery teams deliver to veterans who have experienced traumatic events or have been affected by working in high-intensity situations.


Here is a short guide produced by Mind which explores some of the worries and difficulties that you may experience through the Coronavirus pandemic, and some ways to protect your mental health.

This is one of a range of guides available from the Mind website at


AnxietyUK have a comprehensive range of blogs, links, and videos on the subject of which they have themed around #Coronanxiety.

They also run an anxiety helpline which is currently active until late in the evening and over the weekends.


Young Minds have a page on Supporting Your Child During the Coronavirus Pandemic which contains tips, advice, and details of where to get support for your child’s mental health during the pandemic.

Domestic Violence, Abuse helplines and Safe Spaces

Hampshire Domestic Abuse Partnership have created a dedicated page on their website to collect local information in the one place: 

And links to this page have also been placed in a banner at the top of their usual homepage (  , the pages for victims and perpetrators of abuse and also the professionals (HDAP) web page. 

The police have also produced this information poster (Download a pdf copy for printing and displaying at the following link: Hampshire Constabulary ‘s Coronavirus where to get help poster) 

Help for Carers

Andover Mind through its ‘Carer support and dementia advice service for Hampshire’. For more information, visit the Carer support and dementia advice service for Hampshire page on the Andover Mind website

Basingstoke & District Young Carers are a registered Charity Incorporated Organisation (CIO) set up to support young carers aged 8 to 18 who live within the Basingstoke & Deane District. Our support reaches to the families and siblings of the young carers. Visit their website for more information

Help for those with Learning Difficulties and those on the Autism Spectrum

The Association for Child and Adolescent Mental Health (ACAMH) has released a podcast for parents and carers about supporting children and young people with autism during the Coronavirus outbreak. The National Autistic Society (NAS) has also published resources for people with autism of all ages:


Issues around Housing and Homelessness

The Housing Options Team at Basingstoke and Deane Borough Council is available to provide advice and assistance regarding your housing situation. Contact the Housing and Social Inclusion Team  or call 01256 844844.

Their telephone line is open from 8.30am to 5.30pm Monday to Thursday and 8:30 to 5pm on Fridays.

Concerns about a person you think may be a rough sleeper can be reported via the StreetLink website or by calling 0300 500 0914.

For more information visit

Alternatively contact your housing association.


Support for claiming Benefits

Citizens Advice can offer confidential help and advice on a variety of subjects including benefits.

You can contact them:

  • Basingstoke Citizens Advice
    • 0300 3309 064 Advice Line Only (same local call cost)
  • Tadley and District Citizens Advice
    • 03444 111 306 Advice Line Only (same call cost as admin)



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