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FAQs for Volunteers

In this section you will find some frequently asked questions and answers, which may be particularly helpful for individuals wishing to volunteer.

I want to volunteer, who should I contact ?

As charities and community groups look to restart their activities there is a need for volunteers to support them in various capacities.

For more information visit the Volunteer North Hampshire website by clicking here or contact 01256 423816

To Volunteer, Will I need a DBS, any special equipment or insurance?

There is no legal requirement for you to have a DBS Check.

However, volunteers will want to ensure that their activities are transparent and trusted by the community they are helping. Simple, practical precautions such as working safely in pairs, keeping records of money spent and providing shopping receipts will help to achieve this.

[ If they are not from the same household, volunteers must stay two metres apart at all times. ]

[ Please remember that gatherings of more than two people in public are currently banned, with these measures being enforced by the police. ]

As a volunteer, how can I keep safe?

You can only provide support to peoplif you fulfil ALL of the conditions below: 

  • You are well and have no symptoms like a cough or high temperature and nobody in your household does 
  • You are under 70 
  • You are not pregnant 
  • You do not have any long-term health conditions that make you vulnerable to coronavirus. For information about who is at higher risk of COVID-19, please see the NHS website:  

The UK Government has issued guidance for how to help safely which is available on the following webpage,–2/coronavirus-how-to-help-safely  

Volunteers should never enter other people’s households and maintain a distance of 2 metres from others at all times. Furthermore, volunteers should not provide any form of direct, personal care (such as help with washing and dressing). Personal care of this sort should only be provided by professionals, or specialist volunteers with the appropriate skills, training and checks. These volunteers will be specifically advised on the use of PPE as per the PHE Guidance for community care settings. 

To ensure we keep our community safe, you should always report any concerns to whoever is managing or coordinating the response.

Advice for Volunteers

Hampshire Volunteer Handbook

Volunteer guidelines for new volunteers during the outbreak  –  download PDF

Handling Money – Options for Community Response Groups

Simple hints for handling money  –  download PDF

Safeguarding Factsheet: Community Volunteers during COVID-19 outbreak

This government factsheet is designed to address specific concerns that people involved in supporting their community may have at this time. There is an additional FAQ with more detailed answers if required.  Factsheet: link    FAQ: link

Fareshare – Redistributing Good Quality Surplus Food

If you work for a charity or community group and are still operating during the coronavirus pandemic, you may be able to access free food from your local supermarket through our FareShare Go service, or access food from one of our 21 Regional Centres across the UK.

Social Contact and Hygiene for Volunteers

Some preliminary advice on hygiene precautions when contacting the vulnerable etc.  link

Coronavirus – Advice for Carers

This page from Southern Health contains information both for current carers and for new crisis carers.  link

BVA Volunteering Advice

Check out our video for tips for keeping safe while volunteering

Tips for Telephone Befriending

Check out our video for advice on Telephone Befriending while volunteering.

If you volunteer as a telephone befriender with one of our local charities they will provide you with the necessary training and advice.


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